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ePlus Technology, inc.

Service Desk Analyst I (Shift Mon-Fri 1am -10am EST) REQ 1372

ePlus Technology, inc. · Virginia Beach, VA

Posted 29 days ago

or apply directly on ePlus Technology, inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
ePlus Technology, inc.'s roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of ePlus Technology, inc.'s roles list one
Ghost-job risk at ePlus Technology, inc.
high
40 stale, 3 reposted of 63 open
Hiring momentum
99 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from ePlus Technology, inc.'s own greenhouse board since 2026-08-03. Full hiring picture for ePlus Technology, inc..

About this role

As a Service Desk Analyst I, you will provide Level 1 technical support to customers by answering calls and responding to emails. Your responsibilities include troubleshooting issues, documenting problems, and ensuring timely resolution while maintaining excellent customer service. You will work collaboratively in a team environment and may also mentor other analysts.

Our read on this posting2.6out of 5
benefits
2/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ePlus Technology, inc. as an employer.

What you need

  • High School diploma required
  • One year of Customer Service experience required
  • Strong verbal communication skills
  • Strong written communication skills
  • Knowledgeable in use of MS Excel, Word, Outlook
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment

Nice to have

  • Two years of Service Desk / Help Desk experience
  • An associate degree (minimum)
  • Any relevant IT certification

What you get

  • Initial base salary range expected to be between $16.83 and $24.04 hourly
  • 401(k) eligibility
  • Employee stock purchase program
  • Various paid time off benefits, such as vacation, sick time, and personal leave

Worth weighing

  • Candidates must be located in or near the Virginia Beach, Virginia area
  • Position requires availability on camera during interactions
  • Reliable high-speed internet access required (50 Mbps download / 15 Mbps upload)
  • Role may involve mentoring other Service Desk Analysts

Summarised from ePlus Technology, inc.'s posting. Read the full original.

Listed by ePlus Technology, inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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