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Ensono

Expert Service Delivery Manager

Ensono · Remote - United Kingdom

Posted 15 days ago

or apply directly on Ensono's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Ensono's roles stay open a median of 36 days
Reposted
No
Salary listed
No
32% of Ensono's roles list one
Ghost-job risk at Ensono
high
26 stale, 1 reposted of 69 open
Hiring momentum
123 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Ensono's own greenhouse board since 2026-08-03. Full hiring picture for Ensono.

About this role

As an Expert Service Delivery Manager at Ensono, you will manage the end-to-end service relationship for key mainframe-centric clients, engaging with CIO/CTO-level stakeholders. Your role involves coordinating across various internal teams to ensure high service levels, driving service improvements, and managing critical incidents while maintaining client satisfaction and operational excellence.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ensono as an employer.

What you need

  • 8+ years of IT Service Management experience in a client-facing role, with meaningful exposure to mainframe (z/OS) managed service environments
  • Executive-level client relationship management experience
  • Operational ability in diverse, large-scale, multi-platform, outsourced environments spanning mainframe, distributed, and cloud
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
  • Demonstrated understanding of any of the following technologies: Mainframe (z/OS, CICS, Db2, IMS, MQ, JCL/batch), Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking

Nice to have

  • Prior experience as an SDM, Client Executive, or Delivery Lead on a mainframe-as-a-Service account (financial services, insurance, retail, public sector, or logistics preferred)
  • ITIL 4 Managing Professional (or equivalent) certification
  • Familiarity with mainframe modernisation patterns — re-host, re-platform, re-factor, and hybrid cloud integration
  • Exposure to mainframe software optimisation (e.g., BMC AMI, Broadcom, IBM software stack rationalisation) and MLC/OTC cost levers
  • Understanding of mainframe DR, resilience, and cyber-resilience (including air-gapped/cyber vault concepts)

What you get

  • Competitive base salary & bonus plan
  • The ability to work from a range of flexible locations
  • Prestigious sales and broader team recognition with Annual Presidents Club
  • Starting with 27 days annual leave (plus bank holidays) – accruing to 30 days based on length of service
  • 1/2 day leave on your birthday
  • A day of leave to use to volunteer with a charity of your choice

Worth weighing

  • The role is highly client-facing and requires strong executive presence in high-pressure situations.
  • The position involves managing critical incidents which may lead to stressful scenarios.
  • The job requires coordination across multiple technical disciplines, which may demand a broad skill set and adaptability.
  • No specific salary range is provided in the posting.

Summarised from Ensono's posting. Read the full original.

Listed by Ensono on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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