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Engine

Director of Client Ops, Group Reservations

Engine · Remote - US

Posted 14 days ago

or apply directly on Engine's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Engine's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Engine's roles list one
Ghost-job risk at Engine
high
39 stale, 2 reposted of 76 open
Hiring momentum
106 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Engine's own greenhouse board since 2026-08-03. Full hiring picture for Engine.

About this role

The Director of Client Ops, Group Reservations will lead the Groups Contracts and Groups Bookings teams, focusing on enhancing the customer experience in group travel. This hands-on leadership role involves managing operations, driving continuous improvement, and ensuring high performance through direct involvement in the workflows. The role requires a blend of strategic oversight and operational execution to eliminate friction in group travel processes.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Engine as an employer.

What you need

  • 12+ years in travel operations, group travel support, or a closely related field
  • At least 5 years in a director-level or senior leadership role
  • Hands-on expertise with group travel bookings and contract management
  • Proven BPO management experience
  • A track record of driving measurable improvement in team performance, process efficiency, and customer satisfaction
  • Strong people leadership skills

Nice to have

  • Experience with GDS platforms (Travelport, Sabre, or similar)
  • Background in building or scaling a groups support function from the ground up
  • Familiarity with RFP management, room block logistics, or hotel commission tracking
  • Experience designing or operating a premium or tiered support model
  • Lean Six Sigma certification or equivalent process improvement credential

What you get

  • Competitive base pay tied to role and experience
  • Equity for all employees
  • Potential eligibility for bonuses or commissions
  • Hybrid-hub model for work environments
  • Full list of benefits available at engine.com/culture

Worth weighing

  • No specific details on the company's culture or team dynamics
  • The role requires a significant hands-on approach, which may not suit all leadership styles
  • High expectations for performance and continuous improvement may lead to a demanding work environment

Summarised from Engine's posting. Read the full original.

Listed by Engine on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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