Customer Insights Manager, Home Health/Hospice (US, Remote)
Eleos Health · US
Posted about 2 months ago · $120,000-150,000
or apply directly on Eleos Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 71 days Eleos Health's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- Yes 43% of Eleos Health's roles list one
- Ghost-job risk at Eleos Health
- high 14 stale, 0 reposted of 14 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Eleos Health's own greenhouse board since 2026-08-03. Full hiring picture for Eleos Health.
About this role
As a Customer Insights Manager at Eleos Health, you will serve as the compliance subject matter expert for the Home Health and Hospice market, translating complex regulatory frameworks into actionable product requirements and compliance rules. Your role involves collaborating with various teams to ensure that the product aligns with clinical realities, conducting discovery sessions with stakeholders, and maintaining compliance rule libraries. You will also monitor regulatory changes and educate internal teams on compliance dynamics.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Eleos Health as an employer.
What you need
- Clinical licensure and direct patient care experience in home health or hospice (RN, PT, OT, SLP, SW, or equivalent)
- 5+ years in quality assurance, compliance, or clinical operations leadership (director level or above preferred) within a home health, hospice, or combined HH&H organization
- Deep working knowledge of CMS Conditions of Participation, OASIS-E, HOPE, PDGM, and hospice eligibility/recertification documentation standards
- Hands-on experience with audit preparation (CMS surveys, state surveys, ADRs, ZPIC/UPIC audits), QAPI programs, and corrective action planning
- Familiarity with major HH&H EHR systems (e.g., HCHB/Homecare Homebase, WellSky/Kinnser, MatrixCare, Netsmart, Careficient, Healthwyse)
- Strong project management skills, with the ability to prioritize and execute across multiple workstreams simultaneously
Nice to have
- Background in revenue cycle management, coding compliance, or billing operations in HH&H
- Certifications such as COS-C, CHC, CPHQ, or HCS-D
- Experience navigating PDGM recoupment risk, hospice fraud enforcement, or CMS TPE reviews
What you get
- Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance
- Significant equity and 401(k) plans matched to 4%
- Company sponsored retirement plan
- Global business travel insurance for you and any dependents traveling with you
- Domestic conference budget and annual learning & development stipend
- Remote work stipend
Worth weighing
- Base pay range is $120,000-150,000, but specific pay depends on various factors including prior experience and location.
- Role involves significant cross-functional collaboration, which may require adaptability in a fast-paced environment.
Summarised from Eleos Health's posting. Read the full original.
Listed by Eleos Health on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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