Senior Manager, Enterprise Customer Success
Dutchie · Remote
Posted about 3 months ago · $111,000 - $150,000 · Previously reposted
or apply directly on Dutchie's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Dutchie's roles stay open a median of 78 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- Yes 82% of Dutchie's roles list one
- Ghost-job risk at Dutchie
- high 11 stale, 1 reposted of 11 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Dutchie's own greenhouse board since 2026-08-03. Full hiring picture for Dutchie.
About this role
As the Senior Manager of Enterprise Customer Success at Dutchie, you will lead and mentor a team of Enterprise Customer Success Managers, focusing on enhancing customer journeys and operational processes for high-impact retail and cannabis commerce partners. Your role involves establishing best practices, driving strategic initiatives, and ensuring effective collaboration across teams to maximize account value and prevent churn.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dutchie as an employer.
What you need
- 8+ years of experience in B2B SaaS Customer Success, Account Management, or Strategic Consulting
- 3+ years of direct people management experience leading enterprise-level CS teams
- Proven track record of designing, launching, and driving adoption of new operational processes
- Demonstrated success in establishing customer health scoring systems and utilizing data analytics to forecast and prevent churn
- Proven track record of managing and growing a multi-million dollar ARR book of business
Nice to have
- Advanced proficiency with Salesforce, CS Health Management platforms, JIRA/Atlassian, and productivity suites
- Prior management experience in retail tech, e-commerce optimization, or the cannabis commerce ecosystem
- Dedication to high-touch, premium service and instilling a 'whatever it takes' mindset
What you get
- Starting salary of $111,000 - $150,000
- Full medical benefits including dental and vision plans
- Equity packages in the form of stock options
- Technology allowance for hardware, software, and reading materials
- Flexible vacation and sick days
Worth weighing
- Role involves significant process design and operational excellence, which may require a strong focus on internal procedures
- No specific mention of remote work policies or team dynamics in a remote setting
Summarised from Dutchie's posting. Read the full original.
Listed by Dutchie on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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