or apply directly on Dutchie's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Dutchie's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 82% of Dutchie's roles list one
- Ghost-job risk at Dutchie
- high 4 stale, 1 reposted of 11 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Dutchie's own greenhouse board since 2026-08-03. Full hiring picture for Dutchie.
About this role
As a Product Support Specialist at Dutchie, you'll be the frontline expert for their technology platform, handling customer interactions through email, phone, and live chat. Your role involves troubleshooting complex issues across various products, supporting hardware setups, and utilizing AI tools to enhance customer support. This position serves as a launchpad for career growth within the company, as many have transitioned to other roles from this position.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dutchie as an employer.
What you need
- 2+ years in a customer-facing support role, preferably supporting a SaaS platform
- Strong written and verbal communication skills
- Comfort troubleshooting across multiple product surfaces simultaneously
- Strong documentation habits
- Professional composure with frustrated customers in high-urgency situations
- Comfort working in web-based software, CRMs, and Google Workspace
Nice to have
- Experience with POS systems, retail operations technology, or cannabis compliance
- Familiarity with Zendesk, Salesforce, Slack, and Zoom
- Background in the cannabis industry or dispensary operations
- Experience with the Dutchie platform
What you get
- Hourly rate of $24.04
- Medical benefits including dental and vision plans
- Equity packages in the form of stock options
- Technology allowance
- Flexible vacation and sick days
Worth weighing
- Availability for evenings, weekends, and holidays is required
- Role involves handling high-urgency situations with frustrated customers
- AI tools are integral to the workflow, which may require ongoing adaptation
Summarised from Dutchie's posting. Read the full original.
Listed by Dutchie on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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