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Diligent Corporation

Technical Support Specialist

Diligent Corporation · Bengaluru, Karnataka, India

Posted about a month ago

or apply directly on Diligent Corporation's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Diligent Corporation's roles stay open a median of 43 days
Reposted
No
Salary listed
No
0% of Diligent Corporation's roles list one
Ghost-job risk at Diligent Corporation
high
55 stale, 7 reposted of 117 open
Hiring momentum
182 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Diligent Corporation's own greenhouse board since 2026-08-03. Full hiring picture for Diligent Corporation.

About this role

As a Technical Support Specialist, you will provide technical support to customers using a large SaaS platform, troubleshoot web-based application issues, and communicate effectively via phone and email. Your role will involve investigating application errors, identifying bugs, and collaborating with other teams to ensure a smooth customer experience. Building strong relationships with customers by clearly explaining technical concepts will be key to your success in this position.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Diligent Corporation as an employer.

What you need

  • 5+ years of relevant technical/customer support experience in a SaaS or product environment
  • Hands-on experience supporting web-based applications and troubleshooting issues for customers
  • Strong troubleshooting and problem-solving ability
  • Excellent written and verbal English communication skills
  • Ability to explain technical concepts clearly to non-technical users
  • Flexibility to work an EMEA-aligned shift starting around 1:30 PM IST

Nice to have

  • Experience supporting enterprise SaaS, GRC, governance, risk, compliance, or other complex business applications
  • Exposure to Jira or similar ticket/bug-management tools
  • Basic SQL/database query knowledge or scripting experience

What you get

  • Flexible work environment
  • Comprehensive health benefits
  • Meeting free days
  • Generous time off policy
  • Wellness programs

Worth weighing

  • No salary listed
  • Role requires flexibility for EMEA-aligned shift and occasional coverage for American shifts
  • Expectations to work onsite at least 50% of the time due to hybrid model

Summarised from Diligent Corporation's posting. Read the full original.

Listed by Diligent Corporation on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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