or apply directly on Dialpad's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Dialpad's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Dialpad's roles list one
- Ghost-job risk at Dialpad
- high 49 stale, 2 reposted of 92 open
- Hiring momentum
- 140 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Dialpad's own greenhouse board since 2026-08-03. Full hiring picture for Dialpad.
About this role
As a Sr. Technical Support Engineer at Dialpad, you will support the cloud-based communications platform by managing technical issues, carrier escalations, and customer inquiries. Your role involves collaborating with Engineering, Product, and Sales teams to enhance customer experiences while maintaining service levels and productivity standards. You will also proactively monitor network performance and identify opportunities for process improvements.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dialpad as an employer.
What you need
- 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments
- Strong understanding of LAN/WAN networking and cloud-based technologies
- Experience with VoIP, SIP environments, and desk phone provisioning
- Solid troubleshooting and problem-solving skills
- Strong written and verbal communication skills
- Self-starter mindset with a strong sense of ownership and a team-oriented approach
Nice to have
- Familiarity with Contact Center IVR workflows and 3rd party CRM integrations
- Knowledge of telco carrier networks and interoperability
- Familiarity with communication platforms and mobile networks
- Experience with ticketing systems such as Zendesk or Jira
- SIP messaging and Wireshark experience
What you get
- Competitive salary
- Comprehensive benefits
- Real opportunities for growth
- Cutting-edge AI tools
- Robust training program
- Inclusive office environment
Worth weighing
- No specific details on bonuses or equity provided
- Salary range is only for Ontario; other locations may vary
- Role requires handling complex technical issues in a fast-paced environment
Summarised from Dialpad's posting. Read the full original.
Listed by Dialpad on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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