or apply directly on DevRev's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days DevRev's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of DevRev's roles list one
- Ghost-job risk at DevRev
- high 28 stale, 0 reposted of 48 open
- Hiring momentum
- 64 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from DevRev's own greenhouse board since 2026-08-03. Full hiring picture for DevRev.
About this role
The Customer Engineer at DevRev is a customer-facing role within the Customer Experience team, responsible for resolving platform bugs that require code changes and developing customer-facing features. This position involves deep expertise in a specific product area, managing incidents, and translating customer technical needs into product feedback, while leveraging the company's AI engine for diagnostics and solutions.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DevRev as an employer.
What you need
- 3–5 years of hands-on software engineering experience
- Strong proficiency in a backend language (Golang strongly preferred)
- Prior experience in Customer Engineering, Sustenance/L4 engineering, or a similar support-focused, customer-facing engineering team
- Strong debugging, logging, and observability mindset for distributed systems and microservices
- Comfortable investigating root cause at the code level
- Experience writing postmortems, root-cause documentation, and reliability/incident reports
Nice to have
- Deep expertise in a product area such as integrations, workflows, search/AI, or platform
- Exposure to multi-tenant SaaS systems
- Working knowledge of frontend concepts (SPA frameworks, preferably ReactJS)
- Adoption of modern AI-assisted dev tooling
Worth weighing
- No salary listed
- Role focuses on technical relationship rather than overall customer relationship
- On-call responsibilities are required
- Work is prioritized by customer impact, not a separate engineering backlog
Summarised from DevRev's posting. Read the full original.
Listed by DevRev on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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