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DevRev

AI Outcomes Manager

DevRev · Australia

Posted 12 days ago

or apply directly on DevRev's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
DevRev's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of DevRev's roles list one
Ghost-job risk at DevRev
high
28 stale, 0 reposted of 48 open
Hiring momentum
64 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from DevRev's own greenhouse board since 2026-08-03. Full hiring picture for DevRev.

About this role

The AI Outcomes Manager at DevRev is responsible for managing customer accounts from implementation through adoption and renewal, ensuring customers derive value from their purchases. This role combines elements of customer success and support, leveraging AI to handle routine tasks while focusing on strategic relationship building and complex problem-solving. The manager will proactively identify risks and opportunities, oversee ticket resolution, and drive customer engagement and expansion efforts.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DevRev as an employer.

What you need

  • Minimum a B.Tech (or equivalent bachelor's degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent)
  • 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM)
  • Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools
  • Technically oriented and AI-capable — comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers
  • An owner — you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews
  • A strong communicator — you run customer calls confidently and write clear RCA reports and QBR materials

Nice to have

  • Background in fintech, enterprise SaaS, or high-volume support environments preferred
  • Experience across both support and success motions is highly valued

Worth weighing

  • The role requires a blend of customer success and support responsibilities, which may be challenging for those who prefer a more defined scope.
  • AI is heavily integrated into the role, which may require a steep learning curve for those unfamiliar with AI technologies.
  • The position is described as having a new operating model, indicating potential for ambiguity and change in processes.

Summarised from DevRev's posting. Read the full original.

Listed by DevRev on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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