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Cresta

Customer Strategy Director

Cresta · United States (Remote)

Posted about 3 months ago

or apply directly on Cresta's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Cresta's roles stay open a median of 80 days
Reposted
No
Salary listed
No
45% of Cresta's roles list one
Ghost-job risk at Cresta
high
94 stale, 1 reposted of 95 open
Hiring momentum
118 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Cresta's own greenhouse board since 2026-08-03. Full hiring picture for Cresta.

About this role

The Customer Strategy Director at Cresta is a senior individual contributor role focused on engaging with C-suite executives at strategic accounts to drive AI adoption in customer experience. The role involves leading enterprise engagements, guiding customers through operational readiness, and collaborating with internal teams to develop frameworks and playbooks. This position requires significant travel and aims to transform customer anxiety about AI into confidence through strategic insights and thought leadership.

Our read on this posting3.0out of 5
benefits
4/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cresta as an employer.

What you need

  • Deep credibility in AI agents and understanding of technology limitations
  • Contact center domain expertise
  • Exceptional executive presence and storytelling ability
  • Visionary orientation to provide clarity on AI options
  • Strong product and technical fluency, preferably with a PM background
  • Proven experience leading large, complex enterprise engagements

What you get

  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO
  • Paid parental leave
  • Retirement savings plan
  • Remote work setup budget
  • Monthly wellness and communication stipend

Worth weighing

  • High travel requirement (1-2 days/week)
  • Role is not team management but focused on individual customer engagement
  • Variable target compensation structure with potential for exceeding targets

Summarised from Cresta's posting. Read the full original.

Listed by Cresta on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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