Senior CS Program Manager (TW CS Program Management)
Coupang · Taipei, Taiwan
Posted about 3 months ago
or apply directly on Coupang's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 78 days Coupang's roles stay open a median of 83 days
- Reposted
- No
- Salary listed
- No 1% of Coupang's roles list one
- Ghost-job risk at Coupang
- high 717 stale, 14 reposted of 717 open
- Hiring momentum
- 1065 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-25
Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.
About this role
As a Senior CS Program Manager at Coupang, you will be responsible for designing and optimizing operational systems for customer service in Taiwan. Your role involves creating scalable workflows, analyzing data to drive operational improvements, and developing immediate solutions during system outages. You will also collaborate with cross-functional teams to ensure alignment and effective communication throughout the organization.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.
What you need
- 8 years working experience
- Proven experience in establishing and optimizing large-scale operational processes
- Strong ability to define and use performance metrics to identify areas for improvement and measure optimization success
- Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively
Worth weighing
- No salary or benefits information provided
- Role involves high autonomy which may require strong self-management skills
- Fast-paced environment may lead to high pressure during operational crises
Summarised from Coupang's posting. Read the full original.
Listed by Coupang on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.
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