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Coupang

Manager, Global Security Operations Center – Taiwan

Coupang · Taoyuan, Taiwan

Posted 13 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Coupang's roles stay open a median of 46 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-18

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The Manager of the Global Security Operations Center in Taiwan will oversee daily operations of the GSOC, ensuring staffing coverage, shift scheduling, quality of handovers, incident reporting, and case management. This role involves collaboration with teams in Taiwan and Korea, real-time case verification in English, and the development and optimization of SOPs to enhance operational quality and team readiness.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • Experience in managing daily operations in a shift-based operations center, control room, customer service operations center, or similar real-time operational team.
  • Experience in personnel management, work allocation, shift coverage, handover processes, and adjusting for unexpected absences.
  • Experience in incident classification, information verification, reporting, escalation, case documentation, and closure tracking.
  • Experience in creating, maintaining, or optimizing SOPs, work instructions, contingency manuals, or checklists.
  • Ability to conduct real-time case verification, information clarification, and error correction in English.
  • Ability to absorb information in unfamiliar processes and organizational environments, execute procedures, accept feedback, and maintain stable delivery.

Nice to have

  • Experience with Security Vendors, Physical Security Vendors, GSOC Vendors, or in corporate security operations environments.
  • Experience in a technology industry control room, Security Control Room, Command Center, or other operations centers with continuous monitoring, alarm handling, shift handovers, and escalation mechanisms.
  • Experience in case reviews, report quality checks, operational audits, site assessments, or improvement tracking.
  • Experience in Business Continuity, crisis management, emergency response drills, service recovery, or Operational Resilience collaboration.
  • Experience in training new employees, on-the-job guidance, drill design, knowledge standardization, or training effectiveness tracking.

Worth weighing

  • No salary or specific benefits listed in the posting.
  • The role requires real-time English communication, which may be a challenge for non-native speakers.
  • The position involves managing a team and operational processes, which may include high-pressure situations.

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-18. PitchMeAI is not the employer.

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