Head of Issues Management & Strategic Policy Communications
Coupang · Washington DC, USA
Posted about 3 months ago
or apply directly on Coupang's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Coupang's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 1% of Coupang's roles list one
- Ghost-job risk at Coupang
- high 683 stale, 14 reposted of 717 open
- Hiring momentum
- 1065 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.
About this role
The Head of Issues Management & Strategic Policy Communications at Coupang will lead the communications strategy for complex policy and corporate communications issues, particularly during crises. This role involves advising senior executives, developing proactive PR strategies, and managing rapid response communications while collaborating with various global teams. The position requires a strong leader with extensive experience in crisis communications and a deep understanding of the US political and media landscape.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.
What you need
- Bachelor’s degree in communications, Journalism, Public Policy or similar
- 15+ years of experience in crisis communications, corporate communications, public affairs, policy communications, journalism, or related fields
- Deep experience leading communications responses to complex, high-profile, or sensitive issues at a large corporation, tech company or across political campaigns
- Experience developing communications strategies involving public policy, regulatory, and corporate reputation matters
- Strong understanding of the DC media and political ecosystem, with experience driving advocacy campaigns
- Experience advising senior executives and managing cross-functional stakeholder relationships
Nice to have
- Experience supporting crisis communications within e-commerce, logistics, or related industries at a global company
- Experience working directly on Capitol Hill or in regulatory environments
- Strong background in digital analytics tools, audience insights, and performance measurement frameworks
- Experience with Asia-Pacific markets and policy issues
What you get
- Medical/Dental/Vision/Life, AD&D insurance
- Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
- Long-term/Short-term Disability
- Employee Assistance Program (EAP) program
- 401K Plan with Company Match
- 18-21 days of the Paid Time Off (PTO) a year based on tenure
Worth weighing
- No specific details on the company's current challenges or crises that may impact the role
- The role requires navigating a highly matrixed organization, which may present complexities in communication and decision-making
- The job posting emphasizes a fast-paced environment, which may lead to high-pressure situations
Summarised from Coupang's posting. Read the full original.
Listed by Coupang on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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