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Coupang

Director of Product Management, Customer Experience

Coupang · Seoul, South Korea

Posted about 2 months ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
47 days
Coupang's roles stay open a median of 55 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
439 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The Director of Product Management for Customer Experience at Coupang will lead product initiatives that enhance the consumer experience across all platforms, focusing on AI-powered tools. This role involves defining the product vision for LLM-based customer experiences, overseeing end-to-end product development, and collaborating with various teams to ensure compliance with ethical standards. The position requires a strong emphasis on experimentation and optimization to improve the customer journey.

Our read on this posting2.4out of 5
benefits
1/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • Bachelor’s or Master’s degree in Computer Science, Engineering, AI/ML, or a related field
  • 10+ years of product management experience
  • 3+ years in AI/ML and B2C experience
  • Proven track record of building and scaling AI-powered products
  • Deep understanding of generative AI, prompt engineering, model fine-tuning, and evaluation metrics
  • Strong analytical skills and familiarity with experimentation frameworks and causal inference

Worth weighing

  • No salary listed
  • The role involves leading AI-powered product initiatives, which may require staying current with rapidly evolving technologies.
  • The recruitment process may vary and could be subject to change.
  • The job posting may close early if positions are filled, indicating a competitive hiring process.

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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