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Coupang

[쿠팡페이] CX 운영 및 개선 담당자

Coupang · Seoul, South Korea

Posted 26 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
26 days
Coupang's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

The role involves diagnosing operational issues in payment and settlement services, improving service structures and processes based on data, and collaborating with various stakeholders to enhance customer experience. Responsibilities include categorizing customer inquiries, identifying key issues, preparing operational guides, and documenting processes using collaboration tools like Jira and Wiki.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • 5+ years of practical experience in CS, CX, or Operations
  • Experience in categorizing customer inquiries or VOC data and identifying key issues
  • Experience collaborating with product, development, and sales departments
  • Understanding of service policies and operational processes, with experience preparing guides for changes
  • Experience using project and issue management tools like Jira, Wiki, or Confluence
  • Experience with CS solutions or customer service systems like Zendesk or Genesys

Nice to have

  • Experience or interest in PG, easy payment, e-commerce, or financial services
  • Experience organizing operational issues using flowcharts, screenshots, or functional specifications
  • Experience in creating consultation guides for outsourced customer service, escalation operations, or QA monitoring
  • Experience using data to improve repetitive customer inquiries or operational problems
  • Ability to adapt flexibly to changing environments and complete assigned tasks meticulously

Worth weighing

  • No salary listed
  • Role involves significant collaboration with various departments, which may require strong interpersonal skills
  • The position may involve dealing with operational issues that could be stressful or demanding
  • The job description emphasizes data-driven decision-making, which may require strong analytical skills

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Coupang

All 717 open roles at Coupang →

Apply to a [쿠팡페이] CX 운영 및 개선 담당자 position at Coupang - Jobs near me at Seoul, South Korea