or apply directly on Coupang's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Coupang's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 1% of Coupang's roles list one
- Ghost-job risk at Coupang
- high 683 stale, 14 reposted of 717 open
- Hiring momentum
- 1065 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.
About this role
The role involves managing customer inquiries and escalations from the 'Voice of Customer' (VOC) channel at Coupang. Responsibilities include responding to critical issues, preparing reports on system issues and policies based on VOC data, reviewing customer service quality, and planning improvements based on customer feedback.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.
What you need
- Availability to work weekends and holidays
- At least 6 months of experience in customer service or related fields
- Strong problem detection and resolution skills
- Effective communication and collaboration skills
- Experience using Zendesk
Nice to have
- Experience in e-commerce customer service
- Participation in improvement initiatives based on VOC
- Proactive involvement in workplace improvement
- High proficiency in data analysis and tools (SQL, Power BI, MS Office)
- Experience with Coupang's subcontractor operations
Worth weighing
- No salary information provided
- Role requires weekend and holiday work
- The position includes a 12-week probation period which may be adjusted based on business needs
- Job responsibilities may change based on the candidate's overall experience and qualifications
Summarised from Coupang's posting. Read the full original.
Listed by Coupang on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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