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Coupang

Complaint Experince Management Sr.Specialist (TW Complaint Experience Management)

Coupang · Taipei, Taiwan

Posted 15 days ago

or apply directly on Coupang's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Coupang's roles stay open a median of 46 days
Reposted
No
Salary listed
No
1% of Coupang's roles list one
Ghost-job risk at Coupang
high
365 stale, 14 reposted of 717 open
Hiring momentum
1065 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-18

Measured from postings appearing on and disappearing from Coupang's own greenhouse board since 2026-08-03. Full hiring picture for Coupang.

About this role

As a Senior Complaint Experience Management Specialist at Coupang, you will lead the strategy for managing customer complaints and escalations in Taiwan. Your role involves analyzing customer experience metrics, collaborating with various departments to resolve issues, and representing the company in consumer protection matters. You will also be responsible for consolidating customer feedback and providing actionable improvement plans to enhance customer satisfaction and brand trust.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang as an employer.

What you need

  • Bachelor’s degree in business, marketing, or a related field
  • 5+ years of experience in customer experience management, customer service, or customer success
  • Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
  • Ability to independently analyze data and translate insights into actionable recommendations
  • Strong communication and cross-functional collaboration skills

Nice to have

  • Master’s degree in a related field
  • Experience handling complex complaints, escalations, or consumer protection cases
  • Experience working in e-commerce, logistics, or high-growth environments
  • Proficiency in written and spoken Mandarin with working proficiency in English

Worth weighing

  • No salary listed
  • Role involves handling complex customer complaints which may be challenging
  • Cross-department collaboration is essential, indicating a potentially dynamic work environment

Summarised from Coupang's posting. Read the full original.

Listed by Coupang on their greenhouse job board, last confirmed open on 2026-09-18. PitchMeAI is not the employer.

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