PitchMeAI Jobs
Coupa

Manager, Technical Support - 11750

Coupa · Tokyo, Japan

Posted about 3 months ago

or apply directly on Coupa's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Coupa's roles stay open a median of 82 days
Reposted
No
Salary listed
No
2% of Coupa's roles list one
Ghost-job risk at Coupa
high
64 stale, 2 reposted of 64 open
Hiring momentum
154 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-25

Measured from postings appearing on and disappearing from Coupa's own lever board since 2026-08-04. Full hiring picture for Coupa.

About this role

As a Manager of Technical Support at Coupa, you will lead a support engineering team in Japan, ensuring daily operations meet global performance metrics. Your role involves managing customer escalations, optimizing workflows, and coaching engineers to enhance customer success and the execution of SaaS solutions.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupa as an employer.

What you need

  • Experience in managing technical support teams
  • Strong problem-solving skills
  • Ability to navigate customer escalations
  • Experience in optimizing operational workflows
  • Excellent communication skills

What you get

  • Global Wellness Days
  • Birthday Time-Off
  • Volunteer Time Off (VTO)
  • Employee Assistance Program (EAP)
  • Business Travel Protection
  • Referral Bonus Program

Worth weighing

  • No specific technical skills or tools mentioned in the posting
  • Role may involve high-pressure situations due to customer escalations

Summarised from Coupa's posting. Read the full original.

Listed by Coupa on their lever job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

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