or apply directly on Cordance's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Cordance's roles stay open a median of 31 days
- Reposted
- No
- Salary listed
- No 0% of Cordance's roles list one
- Ghost-job risk at Cordance
- high 6 stale, 1 reposted of 15 open
- Hiring momentum
- 23 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Cordance's own greenhouse board since 2026-08-03. Full hiring picture for Cordance.
About this role
The Manager of Customer Success at Cordance is responsible for leading a high-performing team focused on customer retention, expansion, and overall success. This role involves hands-on leadership, including coaching team members, managing customer accounts, and ensuring the application of best practices in customer success. The manager will also collaborate with leadership to set targets and develop strategies for improving team performance and customer outcomes.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cordance as an employer.
What you need
- 8–12 years of experience in Customer Success, Account Management, or Customer Growth in B2B SaaS
- Demonstrated track record of excellence as an individual contributor in CS
- Prior people management experience with direct reports in a CS or related customer-facing function
- Proven ability to develop CS talent
- Strong commercial literacy: fluency in NRR, GRR, ARR, churn, and expansion mechanics
- Experience managing team performance
Nice to have
- Experience in a CS Team Lead, pod lead, or senior advisor role before moving into direct management
- Background building or redesigning CS team structures, onboarding programs, or career frameworks
- Experience managing CSMs across multiple levels simultaneously
- Strong data fluency: designing team dashboards, renewal forecasts, and health scoring systems
What you get
- Comprehensive Health Coverage
- 401K Plan with matching contributions
- Flexible PTO
- 12 weeks paid parental leave
- Monthly stipend for remote work support
- Generous holiday schedule
Worth weighing
- No specific salary information provided
- Role requires strong hands-on leadership and coaching skills
- Expectations for performance management and accountability are high
Summarised from Cordance's posting. Read the full original.
Listed by Cordance on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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