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ComplyAdvantage

Technical Support Analyst

ComplyAdvantage · Cluj-Napoca, Cluj, Romania

Posted 9 days ago

or apply directly on ComplyAdvantage's site. We never take the application ourselves.

Is this posting real?

This role has been open
9 days
ComplyAdvantage's roles stay open a median of 31 days
Reposted
No
Salary listed
No
17% of ComplyAdvantage's roles list one
Ghost-job risk at ComplyAdvantage
high
10 stale, 0 reposted of 24 open
Hiring momentum
42 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from ComplyAdvantage's own greenhouse board since 2026-08-03. Full hiring picture for ComplyAdvantage.

About this role

As a Technical Support Analyst, you will be the first point of contact for customers in the Americas, providing technical support and troubleshooting for issues related to the company's product suite. Your role involves investigating API-level problems, managing customer support tickets, and collaborating with internal teams to ensure timely resolutions. You will work autonomously during night shifts, focusing on delivering high-quality support while maintaining customer communication throughout the process.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ComplyAdvantage as an employer.

What you need

  • Technical background with a degree in Computer Science or equivalent experience
  • 2–4 years in a customer-facing technical support or helpdesk role, ideally in a B2B SaaS environment
  • Experience troubleshooting at API level and reading REST API documentation
  • Ability to read and diagnose Python scripts
  • Experience using a ticketing or case management platform
  • Fluent English, written and spoken, to a professional standard

Nice to have

  • Familiarity with tools such as Jira, Confluence, and GitLab
  • Experience with incident management or handling escalations
  • Experience with high-tier or VIP accounts
  • Experience in or exposure to the compliance, fintech, or financial services sector

What you get

  • Competitive salary aligned to your skills and experience
  • Equity as we want you to have a part of what we are building
  • Unlimited Time Off Policy
  • Hybrid work approach requiring 1-2 days in the office
  • Annual budget of 1215 RON for home office setup
  • Annual learning budget of 10,450 RON

Worth weighing

  • Night shift hours from 17:00 to 02:00 Romanian time
  • High level of autonomy with no manager online for most of the shift
  • Role requires strong technical troubleshooting skills and independence
  • Support role is critical and impacts customers' operational success

Summarised from ComplyAdvantage's posting. Read the full original.

Listed by ComplyAdvantage on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at ComplyAdvantage

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