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commercetools

Senior Customer Success Manager (m/f/x)

commercetools · München, Bayern, Germany (Hybrid)

Posted 7 days ago

or apply directly on commercetools's site. We never take the application ourselves.

Is this posting real?

This role has been open
7 days
commercetools's roles stay open a median of 33 days
Reposted
No
Salary listed
No
0% of commercetools's roles list one
Ghost-job risk at commercetools
high
12 stale, 5 reposted of 34 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from commercetools's own greenhouse board since 2026-08-03. Full hiring picture for commercetools.

About this role

As a Senior Customer Success Manager at commercetools, you will be the key link between enterprise customers and the company's advanced commerce products. Your role involves managing relationships with major clients, ensuring account health, driving post-sales adoption, and positioning commercetools as a trusted partner. You will collaborate closely with internal teams to enhance customer success practices and represent the company in various forums to showcase customer achievements.

Our read on this posting3.2out of 5
benefits
2/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of commercetools as an employer.

What you need

  • At least five years of experience in a high-touch tech environment with proven success in Customer Success, Pre-Sales, or Technical Consulting, ideally in e-commerce or retail
  • Fluent in German and English
  • Deep technical understanding of modern API-first and headless technologies
  • Ability to act as a trusted advisor and engage in C-level conversations
  • Structured and agile working style with the ability to manage complex accounts across global teams
  • Team-oriented personality thriving in a dynamic, international tech culture

Nice to have

  • Additional language skills (French or Spanish)

What you get

  • Comprehensive health benefits for you and your dependents, including access to personalized mental health support
  • Learning and development opportunities including an annual learning budget, access to self-paced learning platforms, language training, personalized coaching, mentorship, and leadership programs
  • Additional fully paid parental leave on top of government-provided leave
  • Equity participation program to share in the company's success

Worth weighing

  • The role requires a significant amount of travel (up to 50%) which may affect work-life balance
  • The interview process is conducted in English, so proficiency in both German and English is essential
  • The position involves managing complex enterprise accounts, which may require advanced problem-solving skills

Summarised from commercetools's posting. Read the full original.

Listed by commercetools on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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