or apply directly on commercetools's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days commercetools's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of commercetools's roles list one
- Ghost-job risk at commercetools
- high 12 stale, 5 reposted of 34 open
- Hiring momentum
- 45 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from commercetools's own greenhouse board since 2026-08-03. Full hiring picture for commercetools.
About this role
As a Senior Customer Success Manager at commercetools, you will be the key link between enterprise customers and cutting-edge commerce products. Your role involves managing complex accounts, driving customer relationships, and ensuring the successful adoption of commercetools solutions. You will collaborate with various internal teams to enhance customer experiences and contribute to the evolution of the Customer Success practice both regionally and globally.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of commercetools as an employer.
What you need
- At least five years of experience in a high-touch tech environment with proven success in Customer Success, Pre-Sales, or Technical Consulting, ideally in E-Commerce or Retail
- Fluent in German and English
- Deep technical understanding of modern API-first and headless technologies
- Ability to act as a convincing and trusted advisor, engaging in C-level conversations
- Structured and agile work style with the ability to manage complex accounts across global, cross-functional teams
- Team-oriented personality thriving in a dynamic, international tech culture
Nice to have
- Additional language skills (French or Spanish)
What you get
- Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
- Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
- Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave
- Equity participation program allowing you to share in the company's success
Worth weighing
- Interview process conducted in English, requiring proficiency in both German and English
- Role involves significant travel, which may impact work-life balance
Summarised from commercetools's posting. Read the full original.
Listed by commercetools on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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