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commercetools

Senior Customer Success Manager (m/f/x)

commercetools · Berlin, Germany (Hybrid)

Posted 29 days ago

or apply directly on commercetools's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
commercetools's roles stay open a median of 33 days
Reposted
No
Salary listed
No
0% of commercetools's roles list one
Ghost-job risk at commercetools
high
12 stale, 5 reposted of 34 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from commercetools's own greenhouse board since 2026-08-03. Full hiring picture for commercetools.

About this role

As a Senior Customer Success Manager at commercetools, you will act as a key liaison between the company and its largest enterprise clients, focusing on account health and post-sales adoption. Your role involves guiding clients in maximizing the value of commercetools' products, leading strategic business reviews, and collaborating with internal teams to ensure customer success. Additionally, you will contribute to the development of the Customer Success practice and represent the company in various forums.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of commercetools as an employer.

What you need

  • 5+ years in high-touch tech with proven success in customer success, pre-sales, or technical consulting, ideally within e-commerce or retail
  • Technical depth in modern API-first/headless tech
  • Ability to navigate C-suite discussions and shape client strategy
  • Structured, agile approach to managing complex accounts
  • Collaborative team player willing to travel up to 50%

Nice to have

  • Additional European language skills

What you get

  • Comprehensive health benefits for you and your dependents, including access to personalized mental health support
  • Learning and development opportunities including an annual learning budget and access to self-paced learning platforms
  • Family Leave Plus with additional fully paid weeks of parental leave
  • Equity participation program

Worth weighing

  • Role involves managing complex accounts independently across global teams
  • High-impact role with potential travel requirements
  • No specific salary or compensation details provided

Summarised from commercetools's posting. Read the full original.

Listed by commercetools on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at commercetools

All 34 open roles at commercetools →

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