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commercetools

Senior Customer Success Manager

commercetools · Boston, Massachusetts, United States (Hybrid)

Posted 7 days ago

or apply directly on commercetools's site. We never take the application ourselves.

Is this posting real?

This role has been open
7 days
commercetools's roles stay open a median of 33 days
Reposted
No
Salary listed
No
0% of commercetools's roles list one
Ghost-job risk at commercetools
high
12 stale, 5 reposted of 34 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from commercetools's own greenhouse board since 2026-08-03. Full hiring picture for commercetools.

About this role

The Senior Customer Success Manager at commercetools will serve as a vital link between customers and the company's modern commerce products. This role involves nurturing customer relationships, ensuring account health, and collaborating with various teams to support customer success. The manager will also contribute to the growth of the Customer Success practice and engage in strategic business reviews and customer events.

Our read on this posting3.0out of 5
benefits
2/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of commercetools as an employer.

What you need

  • Experience in customer success, account management, or a similar role within a technical SaaS environment
  • A deep understanding of product value, B2B contracts, and value realization
  • Excellent executive communication and presentation skills
  • Comfortable working with account health scores, usage/adoption data, and other customer metrics
  • Skilled at collaborating cross-functionally with Sales, Support, and Product teams

Nice to have

  • Recent and relevant retail or e-commerce experience
  • Experience leveraging LLMs to craft compelling data-driven storytelling and insights
  • Familiarity with Gainsight and Salesforce
  • Willingness to travel (approx. 25%)
  • Structured and effective working style

What you get

  • Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
  • Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
  • Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave
  • Equity participation program allows you to share in our success

Worth weighing

  • Hybrid work environment with three days a week in the Boston office
  • No specific mention of the technology stack used
  • The role involves a significant amount of collaboration across different departments
  • The position requires a high degree of customer orientation and confidence in engaging with C-level executives

Summarised from commercetools's posting. Read the full original.

Listed by commercetools on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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