or apply directly on Clover Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Clover Health's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 5% of Clover Health's roles list one
- Ghost-job risk at Clover Health
- high 46 stale, 1 reposted of 65 open
- Hiring momentum
- 93 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Clover Health's own greenhouse board since 2026-08-03. Full hiring picture for Clover Health.
About this role
The Quality Assurance Lead at Clover Health will manage and enhance the QA program for the Houston Experience Center, ensuring that member interactions meet high standards of accuracy, empathy, compliance, and service. This role involves leading a team of QA analysts, collaborating with various departments to translate quality insights into actionable improvements, and utilizing data to drive performance enhancements. Responsibilities include developing QA standards, conducting evaluations, and analyzing quality data to inform operational strategies.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Clover Health as an employer.
What you need
- 7+ years in Quality Assurance, contact center operations, customer experience, or operational excellence
- Experience designing, implementing, or scaling Quality Assurance programs in healthcare, insurance, or regulated environments
- In-depth knowledge of quality methodologies, calibration, scorecard development, and performance analytics
- Ability to use quality data to influence operational strategy and improve customer outcomes
- Experience building dashboards and executive-level reporting
- Ability to lead cross-functional initiatives and influence stakeholders without direct authority
Nice to have
- Experience supporting Medicare Advantage, CMS quality programs, CAHPS, HIPAA, or regulated contact center environments
- Experience with quality management platforms, speech analytics, AI-assisted QA, or business intelligence tools
What you get
- Competitive base salary and equity opportunities
- Performance-based bonus program
- 401k matching
- Comprehensive medical, dental, and vision coverage
- No-Meeting Fridays and monthly company holidays
- Access to mental health resources and generous flexible time-off policy
Worth weighing
- No salary listed
- The role requires a strong focus on compliance and regulatory standards, which may limit flexibility in QA processes
- The position involves significant cross-departmental collaboration, which may require strong interpersonal skills
Summarised from Clover Health's posting. Read the full original.
Listed by Clover Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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