PitchMeAI Jobs
Clover Health

Product Operations Manager, Member Experience

Clover Health · Houston, Texas, United States; Remote - USA

Posted 20 days ago

or apply directly on Clover Health's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Clover Health's roles stay open a median of 45 days
Reposted
No
Salary listed
No
5% of Clover Health's roles list one
Ghost-job risk at Clover Health
high
46 stale, 1 reposted of 65 open
Hiring momentum
93 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Clover Health's own greenhouse board since 2026-08-03. Full hiring picture for Clover Health.

About this role

The Product Operations Manager for Member Experience at Clover will work closely with the Houston service team to enhance the technology and processes that support Medicare Advantage members. This role involves evaluating existing tools, facilitating communication between service operations and engineering, and ensuring that changes are effectively adopted by advocates. The manager will also develop metrics to measure the impact of these changes on both advocates and members, aiming to create a seamless and personal member experience.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Clover Health as an employer.

What you need

  • Bachelor's degree
  • 3–6 years of relevant experience in product operations, program management, product management, or operations in a technology-enabled environment
  • Experience supporting internal tools or operational software
  • Ability to communicate effectively and manage change
  • Proximity to the Houston metro area for hybrid work (4 days onsite)

Nice to have

  • Medicare Advantage or health plan operations experience
  • Experience with contact center technology (CRM, case management, telephony, routing, workforce management)
  • Familiarity with conversational or voice AI products
  • SQL or comparable data analysis skills

What you get

  • Competitive base salary and equity opportunities
  • Performance-based bonus program
  • 401k matching
  • Comprehensive medical, dental, and vision coverage
  • No-Meeting Fridays and monthly company holidays
  • Access to mental health resources and flexible time-off policy

Worth weighing

  • No salary listed in the posting, but a range is provided
  • Role requires significant on-site presence (4 days a week) in Houston
  • Focus on change management and user adoption, which may involve navigating resistance from staff

Summarised from Clover Health's posting. Read the full original.

Listed by Clover Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Clover Health

All 65 open roles at Clover Health →

Apply to a Product Operations Manager, Member Experience position at Clover Health - Jobs near me at Houston, Texas, United States; Remote - USA