or apply directly on Chime Financial, Inc's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Chime Financial, Inc's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 1% of Chime Financial, Inc's roles list one
- Ghost-job risk at Chime Financial, Inc
- high 34 stale, 4 reposted of 69 open
- Hiring momentum
- 112 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Chime Financial, Inc's own greenhouse board since 2026-08-03. Full hiring picture for Chime Financial, Inc.
About this role
The CX Partner Manager will oversee performance governance for assigned BPO partners, ensuring they deliver high-quality member experiences. This role involves analyzing performance data, identifying trends, and collaborating with internal and external teams to drive improvements. The manager will lead performance reviews, manage escalations, and execute operational initiatives to enhance service delivery and member outcomes.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Chime Financial, Inc as an employer.
What you need
- 5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role
- Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment
- Proven ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes
- Strong analytical skills, with the ability to use data to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations
- Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and measurement of impact
- Strong influence, relationship-building, and communication skills
Nice to have
- Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments
What you get
- Base salary starting at $105,000.00 up to $145,000.00
- Bonus eligibility
- Competitive equity package
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy and company-wide paid days off
- 1% of your time off to support local community organizations of your choice
Worth weighing
- Salary range provided but may vary based on location and experience
- Role involves significant data analysis and cross-functional collaboration, which may require strong interpersonal skills
- Position requires travel, which may not suit all candidates
Summarised from Chime Financial, Inc's posting. Read the full original.
Listed by Chime Financial, Inc on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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