Staff Customer Success Manager
Checkr · San Francisco, California, United States
Posted about 3 months ago
or apply directly on Checkr's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Checkr's roles stay open a median of 63 days
- Reposted
- No
- Salary listed
- No 0% of Checkr's roles list one
- Ghost-job risk at Checkr
- high 45 stale, 1 reposted of 51 open
- Hiring momentum
- 109 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Checkr's own greenhouse board since 2026-08-03. Full hiring picture for Checkr.
About this role
As a Staff Customer Success Manager at Checkr, you will manage a portfolio of strategic accounts, focusing on driving adoption, expansion, and long-term value realization. This role involves working closely with high-impact customers to ensure they effectively deploy Checkr's solutions and achieve measurable business outcomes. You will also play a key role in shaping the customer success strategy within a new business line, leveraging AI tools to enhance customer engagement and operational efficiency.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Checkr as an employer.
What you need
- 6–10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS
- Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
- A track record of driving both retention and expansion
- Comfort navigating executive stakeholders and technical teams
- Experience operating in startup or high-growth environments
- Technical fluency to lead customer integrations, diagnose adoption friction, and communicate with product and technical stakeholders
What you get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
Worth weighing
- This role is not a reactive CSM role and requires a proactive approach to customer engagement.
- The post-sale motion is still in its early stages, which may involve ambiguity and the need to define processes.
- The role demands a strong ability to work in a startup-like environment, which may not suit everyone.
Summarised from Checkr's posting. Read the full original.
Listed by Checkr on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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