or apply directly on Catapult Sports's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Catapult Sports's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- Yes 35% of Catapult Sports's roles list one
- Ghost-job risk at Catapult Sports
- high 14 stale, 2 reposted of 31 open
- Hiring momentum
- 47 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Catapult Sports's own greenhouse board since 2026-08-03. Full hiring picture for Catapult Sports.
About this role
As a Product Support Technician at Catapult, you will be the first point of contact for customers needing assistance with the company's video platform solutions. Your daily tasks will include providing technical support via phone, email, or live chat, coordinating software installations, delivering remote training, and ensuring high user satisfaction by managing support requests and escalating issues when necessary. You will also collaborate with the global support team and engineering department to improve support processes and validate new software features.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Catapult Sports as an employer.
What you need
- Willingness to go above and beyond for the customer
- Written and verbal communication skills
- Prior troubleshooting experience with PC or Mac based systems
- Ability to work extended hours and on weekends
- Ability to thrive in a dynamic work environment and see tasks through to completion
Nice to have
- Experience using Coaching Video solutions such as Thunder, Focus, Vision, and/or MatchTracker
- 1-2 years of technical support experience
- Associate degree in Computer Science, IT, sports science or equivalent experience in a related field
- Experience with support ticketing platforms; Salesforce and Zendesk
- Great understanding of a range of sports, including the challenges that athletes and coaches face
What you get
- Generous paid leave and recognized company holidays
- Comprehensive benefits package, including Health, Dental, and Vision insurance
- 401(k) retirement plan with company match
Worth weighing
- Role includes some roster work including nights for 24/7 support
- Compensation range is broad and may vary based on experience and location
- Experience with specific video solutions is preferred but not mandatory
Summarised from Catapult Sports's posting. Read the full original.
Listed by Catapult Sports on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Catapult Sports
- Agentic AI EngineerNew York
- Product Support Technician - ContractorMaitland, FL, Wilmington, MA
- Director, Financial Planning & AnalysisBoston
- Football Gameday Video TechnicianBoston, MA, Baton Rouge, LA, Las Vegas, NV
- Business Development ManagerRemote UK
- Executive Assistant to the CEONew York
- Senior Manager, Finance OperationsBoston
- Senior Software EngineerLondon, UK