or apply directly on Carrot's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Carrot's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- Yes 80% of Carrot's roles list one
- Ghost-job risk at Carrot
- moderate 4 stale, 0 reposted of 20 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Carrot's own greenhouse board since 2026-08-03. Full hiring picture for Carrot.
About this role
As the Manager of Payments at Carrot, you will lead a team of Claims Processors to ensure timely and accurate claims adjudication for members. Your responsibilities will include managing daily operations, coaching your team, collaborating with cross-functional partners, and identifying process improvements to enhance the member experience. This role requires a customer-centric approach and strong communication skills to support Carrot's mission of accessible fertility and family care.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Carrot as an employer.
What you need
- Bachelor’s degree or equivalent experience
- 3-5 years of relevant experience in people management for claims processing or payments operations
- Ability to work Monday–Friday between 11AM–8PM CT
- Experience managing SLAs and KPIs in a fast-paced environment
- Demonstrated experience mentoring or leading others
- Strong coaching skills and a track record of elevating team performance
Nice to have
- Knowledge of insurance regulations and industry best practices related to fertility and family-forming benefits
- Proficiency with business tools like Jira, Confluence, Zendesk, Airtable, G-Suite
- Multilingual skills or experience supporting diverse member populations
What you get
- Competitive compensation
- Equity
- Comprehensive benefits
- Flexible Time Off
- Comprehensive parental leave and family-forming benefits
- Collaborative and inclusive culture
Worth weighing
- No specific mention of remote work flexibility outside of the stated hours
- The role requires a strong focus on managing KPIs and SLAs in a high-volume environment, which may be demanding
- The position involves significant cross-functional collaboration, which may require adaptability to different team dynamics
Summarised from Carrot's posting. Read the full original.
Listed by Carrot on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.