or apply directly on Carrot's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 55 days Carrot's roles stay open a median of 70 days
- Reposted
- No
- Salary listed
- No 80% of Carrot's roles list one
- Ghost-job risk at Carrot
- high 20 stale, 0 reposted of 20 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Carrot's own greenhouse board since 2026-08-03. Full hiring picture for Carrot.
About this role
As a Customer Success Manager II at Carrot, you will manage a portfolio of Small Business accounts, focusing on health, adoption, retention, and growth. Your daily tasks will include conducting regular check-ins, monitoring success metrics, supporting renewals, and identifying expansion opportunities. You will act as a trusted advisor to HR benefits leaders, ensuring they realize the full value of Carrot's offerings while executing established playbooks with consistency.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Carrot as an employer.
What you need
- Bachelor’s degree
- 3+ years of experience in customer success, account management, or customer support in a high-growth technology environment
- Track record of managing a book of business with strong retention and customer satisfaction outcomes
- Comfort presenting to HR benefits leaders with an empathetic communication style
- Proficiency with Salesforce or another CRM
- Strong organizational skills and a proactive, solutions-oriented mindset
Nice to have
- Familiarity with Carrot’s buyers (HR benefits leaders) and the employee benefits landscape
- Prior experience supporting renewal or expansion conversations with existing customers
- Experience with tools beyond Salesforce, such as Gong, Airtable, or BI/reporting tools
- Comfort working in an ambiguous, fast-scaling environment
What you get
- Competitive compensation
- Equity
- Comprehensive benefits
- Flexible Time Off
- Comprehensive parental leave and family-forming benefits
- Collaborative, inclusive, and values-driven culture
Worth weighing
- No specific mention of remote work support or resources
- Role involves managing a portfolio of SMB accounts, which may have unique challenges compared to larger accounts
- The position requires executing established playbooks, which may limit creative problem-solving opportunities
Summarised from Carrot's posting. Read the full original.
Listed by Carrot on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.