or apply directly on Careers at Eucalyptus's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 25 days Careers at Eucalyptus's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Careers at Eucalyptus's roles list one
- Ghost-job risk at Careers at Eucalyptus
- high 70 stale, 3 reposted of 109 open
- Hiring momentum
- 154 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Careers at Eucalyptus's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Eucalyptus.
About this role
The Director of Customer Service at Eucalyptus will lead and develop the support operations in the Philippines, focusing on optimizing daily operations for patient and medical support teams. This role involves building systems, implementing processes, and fostering a culture of excellence while collaborating with cross-functional teams to ensure operational alignment. The position requires a strategic mindset to establish a vision for the support function and drive quality improvement initiatives.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Eucalyptus as an employer.
What you need
- 7+ years of experience in operations, ideally within healthcare, health-tech, or a patient-facing environment
- Proven experience building or scaling a support function
- Strong background in knowledge management, training, or learning and development
- Deep familiarity with CRM/ticketing systems (Zendesk, Salesforce, Freshdesk, etc.)
- Experience mentoring leaders and instilling structured management practices
- Strong communication and reporting skills, with experience presenting to senior leadership
Nice to have
- 10+ years of experience preferred
- Use SQL or similar tools for independent analysis and process optimization
What you get
- Comprehensive health coverage (including up to 2 dependents)
- Vacation, sick, and parental leaves
- 13th-month pay
- Statutory benefits
- Transport allowance
- Wellness budgets
Worth weighing
- The function is still relatively new, which may involve ambiguity and the need for strong leadership to establish processes
- The role requires onsite presence at least 2 days a week, which may not suit all candidates
- The position involves leading teams across mid-shift and night-shift hours, which could impact work-life balance
Summarised from Careers at Eucalyptus's posting. Read the full original.
Listed by Careers at Eucalyptus on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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