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Careers at Eucalyptus

Customer Support Specialist (Phone, Email, & Chat), Australia

Careers at Eucalyptus · Manila, Manila, Philippines

Posted about 3 months ago

or apply directly on Careers at Eucalyptus's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Careers at Eucalyptus's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Careers at Eucalyptus's roles list one
Ghost-job risk at Careers at Eucalyptus
high
106 stale, 3 reposted of 109 open
Hiring momentum
154 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Careers at Eucalyptus's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Eucalyptus.

About this role

As a Customer Support Specialist, you will play a key role in providing high-quality care to patients through various channels including email, chat, and phone. Your responsibilities will include resolving patient issues, collaborating with healthcare professionals, exceeding service targets, identifying process improvements, and monitoring trends in patient inquiries. This position emphasizes empathy and proactive problem-solving to enhance patient outcomes.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Eucalyptus as an employer.

What you need

  • 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles
  • Strong attention to detail
  • Strong English written and verbal communication skills
  • Strong computer skills or experience with customer service software
  • Experience with Mac and Google Suite
  • Interest in healthcare and wellness or experience in the healthcare space or allied services

What you get

  • Comprehensive health coverage (including up to 2 dependents)
  • Vacation, sick, and parental leaves
  • 13th-month pay
  • Statutory benefits
  • Transport allowance
  • Wellness budgets

Worth weighing

  • No salary listed
  • Role involves high emotional labor due to patient interactions
  • Fast-paced and challenging environment may not suit everyone

Summarised from Careers at Eucalyptus's posting. Read the full original.

Listed by Careers at Eucalyptus on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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