Customer Contact Director – Patient Operations
Careers at Eucalyptus · Manila, Manila, Philippines
Posted 25 days ago
or apply directly on Careers at Eucalyptus's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 25 days Careers at Eucalyptus's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Careers at Eucalyptus's roles list one
- Ghost-job risk at Careers at Eucalyptus
- high 70 stale, 3 reposted of 109 open
- Hiring momentum
- 154 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Careers at Eucalyptus's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Eucalyptus.
About this role
The Customer Contact Director for Patient Operations at Eucalyptus will lead and optimize support operations in the Philippines, focusing on patient and medical support teams. This role involves creating operational structures, implementing processes, and fostering a culture of excellence while collaborating with cross-functional teams. The director will also oversee team development and ensure high-quality patient interactions through effective knowledge management and continuous improvement initiatives.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Eucalyptus as an employer.
What you need
- 7+ years of experience in operations, ideally within healthcare or a patient-facing environment
- Proven experience building or scaling a support function
- Strong background in knowledge management, training, or learning and development
- Deep familiarity with CRM/ticketing systems (Zendesk, Salesforce, Freshdesk, etc.)
- Experience mentoring leaders and instilling structured management practices
- Strong communication and reporting skills, with experience presenting to senior leadership
Nice to have
- 10+ years of experience in operations preferred
- Use of SQL or similar tools for independent analysis and process optimization
What you get
- Comprehensive health coverage (including up to two dependents)
- Generous vacation, sick, and parental leave
- 13th-month pay and statutory benefits (SSS, PhilHealth, HDMF)
- Wellness budget and transport allowance
- Access to learning budgets and mentorship from leaders across multiple countries
- Opportunities to move across teams and explore new markets
Worth weighing
- Role involves building systems from the ground up, which may be challenging for some candidates
- The function is still relatively new, indicating potential instability or evolving expectations
- Requires onsite presence at least 2 days a week, which may not suit all candidates
Summarised from Careers at Eucalyptus's posting. Read the full original.
Listed by Careers at Eucalyptus on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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