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Careers at Eucalyptus

Contact Center Team Lead (Australia Support), Manila

Careers at Eucalyptus · Manila, Manila, Philippines

Posted about 3 months ago

or apply directly on Careers at Eucalyptus's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Careers at Eucalyptus's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Careers at Eucalyptus's roles list one
Ghost-job risk at Careers at Eucalyptus
high
106 stale, 3 reposted of 109 open
Hiring momentum
154 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Careers at Eucalyptus's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Eucalyptus.

About this role

As a Contact Center Team Lead, you will oversee the daily operations of the Manila support team, ensuring agents are well-informed and supported in delivering exceptional patient interactions. Your responsibilities include managing team performance through regular reviews, data analysis, and fostering a positive team culture while addressing operational challenges. You will also act as a key point of escalation for complex patient situations and drive process improvements within the team.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Eucalyptus as an employer.

What you need

  • At least 4 years of full-time leadership experience in a startup, international, or tech company
  • Proficient in Google Suite, Slack, Notion, and other productivity/project management tools
  • Excellent command of English, both spoken and written
  • Experience in healthcare support or a customer-facing role
  • Ability to motivate others toward common goals and create an inclusive environment
  • Strong problem-solving skills and ability to troubleshoot effectively

Nice to have

  • Experience with Zendesk
  • Experience with online/remote/virtual work

What you get

  • Sick, maternal/paternal, compassionate, and vacation leave
  • Personal health days leave and budget
  • Reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents
  • Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
  • 13th month pay
  • Transportation allowance for expenses when reporting to the Makati office

Worth weighing

  • No salary listed
  • Role requires strong leadership and empathy skills
  • Fast-paced environment may require adaptability and resilience
  • Expectations for high performance and accountability

Summarised from Careers at Eucalyptus's posting. Read the full original.

Listed by Careers at Eucalyptus on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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