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Canonical

Customer Success - Team Manager

Canonical · Home Based - Americas; Home Based - APAC

Posted about 3 months ago

or apply directly on Canonical's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Canonical's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Canonical's roles list one
Ghost-job risk at Canonical
high
302 stale, 1 reposted of 312 open
Hiring momentum
317 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Canonical's own greenhouse board since 2026-08-03. Full hiring picture for Canonical.

About this role

The Customer Success - Team Manager at Canonical will lead and mentor a regional Customer Success team, focusing on enhancing customer engagement and retention. Responsibilities include strategic planning, analyzing performance metrics, resolving escalated customer issues, and collaborating with other departments to ensure alignment on customer needs. The role requires a hands-on approach to data-driven decision-making and fostering a high-performing team culture.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Canonical as an employer.

What you need

  • Excellent academic results at school and university
  • Bachelor’s or equivalent degree in Business, Communication or STEM subject
  • Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries
  • Track record of bringing exceptional Customer Success experience results
  • Commitment to continuous learning and improvement - curious, flexible, scientific
  • Creative problem-solving and cross-team collaboration

Nice to have

  • Proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, or French

What you get

  • Performance-driven annual bonus
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave

Worth weighing

  • No specific salary figures provided
  • Remote work with occasional travel may not suit everyone
  • Role involves dealing with ambiguity and requires adaptability

Summarised from Canonical's posting. Read the full original.

Listed by Canonical on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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