or apply directly on Calendly's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Calendly's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Calendly's roles list one
- Ghost-job risk at Calendly
- high 7 stale, 1 reposted of 10 open
- Hiring momentum
- 18 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Calendly's own greenhouse board since 2026-08-03. Full hiring picture for Calendly.
About this role
The Senior Director, Customer Support at Calendly is responsible for shaping and executing the customer support strategy while overseeing all aspects of support delivery. This role involves leading and developing teams, collaborating with cross-functional partners, and using data to enhance customer satisfaction and operational efficiency. Daily tasks include managing support operations, analyzing metrics, and driving initiatives for process improvement and automation.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Calendly as an employer.
What you need
- Bachelor’s degree or equivalent work experience
- 8+ years of experience in customer support or customer service roles
- 3+ years of people management experience at the manager, director, or senior director level
- Proven track record of building, leading, and scaling customer support teams in SaaS or technology environments
- Demonstrated success with operational excellence using metrics and customer insights
- Experience with customer support technology platforms like Zendesk, Salesforce Service Cloud, or Intercom
Nice to have
- Advanced degree, such as an MBA
- Experience managing global or distributed teams
- Change management expertise
- Experience designing or scaling automation and self-service tools
- Familiarity with customer-centric methodologies like Voice of the Customer or Design Thinking
What you get
- Equity awards
- Competitive benefits
- Sales Incentive program for eligible Sales employees
Worth weighing
- Salary ranges provided are broad and depend on various factors including location and experience
- Role may require occasional travel for company events or team collaboration
- Certain states are not eligible for employment with Calendly
Summarised from Calendly's posting. Read the full original.
Listed by Calendly on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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