Cabify

Customer Experience Analyst

Cabify · Bogotá

Posted 28 days ago

or apply directly on Cabify's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Cabify's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Cabify's roles list one
Ghost-job risk at Cabify
high
33 stale, 0 reposted of 66 open
Hiring momentum
85 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Cabify's own greenhouse board since 2026-08-03. Full hiring picture for Cabify.

About this role

As a Customer Experience Analyst at Cabify Logistics, you will analyze customer experience data to identify patterns and opportunities for improvement in the logistics service. Your role involves proposing and implementing enhancements to optimize customer satisfaction, monitoring key performance indicators, and collaborating with various internal teams to ensure a comprehensive understanding of customer needs. Additionally, you will manage complex issues and transform challenges into opportunities for service quality enhancement.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cabify as an employer.

What you need

  • Experience in customer experience data analysis or similar roles, preferably in logistics, e-commerce, or mobility
  • Advanced skills in data analysis tools (SQL, Excel/Google Sheets)
  • Familiarity with visualization platforms (Power BI, Tableau)
  • Ability to communicate complex insights clearly to both technical and non-technical audiences
  • Proactive problem-solving mindset with the ability to identify and act on improvement opportunities independently
  • Collaborative work style in a dynamic and fast-growing environment

What you get

  • Indefinite contract with competitive salary
  • Wellness bonus for medical or store expenses
  • Flexible hours and hybrid model
  • Monthly credit to use in the Cabify App
  • Work equipment to develop your talent

Worth weighing

  • No specific salary figures provided
  • Focus on logistics and customer experience may limit exposure to other areas of the business
  • The role requires adaptability to new priorities in a fast-paced environment

Summarised from Cabify's posting. Read the full original.

Listed by Cabify on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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