or apply directly on Braze's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Braze's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 4% of Braze's roles list one
- Ghost-job risk at Braze
- low 0 stale, 8 reposted of 287 open
- Hiring momentum
- 397 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Braze's own greenhouse board since 2026-08-03. Full hiring picture for Braze.
About this role
As a Technical Support Specialist at Braze, you will be a key member of the Global Customer Support team, responsible for addressing customer inquiries and resolving technical issues related to the company's products. Your role will involve diagnosing problems, providing best practice guidance, and collaborating with various teams to enhance customer satisfaction and product adoption. You will also document processes and share knowledge to support both customers and teammates.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Braze as an employer.
What you need
- 2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments
- A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience
- Proficiency with case management tools (e.g., Salesforce, Zendesk)
- Hands-on experience with HTML, CSS, APIs, and/or SQL
- Strong written and verbal communication skills in English
Nice to have
- Experience with tools such as Postman, Snowflake, and/or Kibana
- Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming
What you get
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Worth weighing
- No specific technologies or tools mentioned beyond HTML, CSS, APIs, and SQL, which may limit exposure to modern tech stacks
- The job may involve handling a high volume of inquiries and escalations, which could be stressful
- The description mentions that not all duties are covered, indicating potential variability in responsibilities
Summarised from Braze's posting. Read the full original.
Listed by Braze on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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