or apply directly on Braze's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Braze's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 4% of Braze's roles list one
- Ghost-job risk at Braze
- low 0 stale, 8 reposted of 287 open
- Hiring momentum
- 397 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Braze's own greenhouse board since 2026-08-03. Full hiring picture for Braze.
About this role
As a Senior Customer Success Manager at Braze, you will be the main point of contact for high-profile clients, helping them maximize their investment in Braze's services. Your role involves driving client renewals and retention, providing strategic guidance, analyzing product usage, and advocating for customer needs within the company. You will also mentor junior colleagues and collaborate with various teams to ensure seamless customer support and experience.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Braze as an employer.
What you need
- 3-6 years relevant experience in Customer Success, Onboarding, Implementations, or Project Management
- Proven track record managing complex, high-value accounts or projects with sophisticated clients
- Excellent written and verbal communication skills
- Strong technical domain knowledge of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming
- Significant project management experience and/or formal certifications (PMP, Agile, etc)
- Ability to build strong relationships with clients and colleagues
What you get
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Worth weighing
- No specific mention of the technology stack used at Braze
- Travel may be required, including international travel
- The role involves a high level of responsibility and client interaction, which may be demanding
- The job description states it cannot cover every duty, indicating some ambiguity in responsibilities
Summarised from Braze's posting. Read the full original.
Listed by Braze on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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