Software Technical Account Manager - Virginia
Axon · Richmond, Virginia, United States
Posted about 2 months ago
or apply directly on Axon's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 60 days Axon's roles stay open a median of 60 days
- Reposted
- No
- Salary listed
- No 2% of Axon's roles list one
- Ghost-job risk at Axon
- high 344 stale, 11 reposted of 526 open
- Hiring momentum
- 811 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-02
Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.
About this role
As a Mission Operator II at Axon, you will act as a technical advisor for public safety agencies, helping them optimize the use of Axon's technology. Your role involves troubleshooting complex issues, leading deployments, and analyzing customer performance metrics to drive operational improvements. You will build relationships with stakeholders and guide technology adoption while ensuring customer success throughout the entire lifecycle of the product.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.
What you need
- Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
- Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
- Strong troubleshooting, analytical thinking, and root-cause analysis skills.
- Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
- Proven ability to independently manage complex customer relationships.
- Strong executive communication and consulting skills.
What you get
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
Worth weighing
- No specific technologies or tools mentioned beyond general categories like software and cloud technologies.
- Role involves significant travel and on-site work, which may not suit all candidates.
Summarised from Axon's posting. Read the full original.
Listed by Axon on their greenhouse job board, last confirmed open on 2026-10-02. PitchMeAI is not the employer.
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