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Axon

Embedded Technical Account Manager (Onsite)

Axon · Canada

Posted about 2 months ago

or apply directly on Axon's site. We never take the application ourselves.

Is this posting real?

This role has been open
60 days
Axon's roles stay open a median of 60 days
Reposted
No
Salary listed
No
2% of Axon's roles list one
Ghost-job risk at Axon
high
344 stale, 11 reposted of 526 open
Hiring momentum
811 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-02

Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.

About this role

As an Embedded Technical Account Manager at Axon, you will serve as the primary technical contact for key customer agencies, focusing on optimizing their use of Axon's products, particularly the Records and Productivity Suite. Your role involves project management, providing technical expertise, and collaborating with various teams to align solutions with customer needs, while also delivering training and support. You will be responsible for fostering long-term partnerships and ensuring that customer expectations are met through effective communication and problem-solving.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.

What you need

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience
  • 4+ years of experience in technical account management, customer success, professional services, or a similar customer-facing technical role
  • Strong technical background with experience deploying, configuring, testing, and troubleshooting enterprise software solutions
  • Strong analytical, troubleshooting, and root cause analysis skills using tools such as Splunk, JIRA, and Salesforce
  • Experience with reporting and analytics tools such as Microsoft Power BI and SQL reporting solutions
  • Proven ability to build and maintain relationships with diverse customer stakeholders

Nice to have

  • Experience working with law enforcement, government agencies, or public safety organizations
  • Familiarity with public safety systems such as RMS, CAD, and CJIS standards
  • Relevant technical certifications (Microsoft, Cisco, ITIL, etc.)

What you get

  • Compensation is made up of base pay, bonus, and stock awards
  • Array of options to help support you physically, financially and emotionally

Worth weighing

  • Hybrid work model with onsite requirements 3-4 days per week
  • Travel expectations of approximately 30% domestic Canada
  • No specific salary details beyond the range provided
  • Role may require legal eligibility to work in a firearms environment

Summarised from Axon's posting. Read the full original.

Listed by Axon on their greenhouse job board, last confirmed open on 2026-10-02. PitchMeAI is not the employer.

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