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Appier

Customer Success Manager(Enterprise)

Appier · Tokyo, Japan

Posted 24 days ago

or apply directly on Appier's site. We never take the application ourselves.

Is this posting real?

This role has been open
24 days
Appier's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Appier's roles list one
Ghost-job risk at Appier
high
58 stale, 0 reposted of 74 open
Hiring momentum
101 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Appier's own greenhouse board since 2026-08-03. Full hiring picture for Appier.

About this role

As a Customer Success Manager at Appier, you will be responsible for guiding Japanese enterprises in utilizing AIQUA, BotBonnie, AIRIS, and AdCreative.ai to maximize their marketing outcomes. Your role involves understanding clients' marketing challenges, designing and executing strategies, and ensuring account growth and retention through active collaboration and data-driven insights. You will also communicate client feedback to the product team to influence product development and improvements.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Appier as an employer.

What you need

  • 2+ years of practical experience in digital marketing (including Marketing Automation, CRM, CDP, and social messaging channels)
  • 2+ years of experience in customer success, account management, consulting, or client-facing roles in marketing departments
  • 5+ years of overall work experience
  • Experience in operating marketing tools and completing strategy design, execution, and performance verification
  • Strong communication skills to explain technical content to clients with low literacy
  • Proactive approach to client contract renewal and account growth

Nice to have

  • Experience in planning and operating customer communication strategies using messaging apps or social media (including chatbot scenario design and API integration)
  • Experience in operating Marketing Automation / CRM / CDP platforms
  • Experience as an owner of retention or CRM strategies (including LTV, churn, RFM analysis, lifecycle initiatives)
  • Experience in customer success within SaaS or cloud services
  • Practical experience in e-commerce, retail, D2C, finance, travel, or gaming industries

Worth weighing

  • No salary or specific benefits listed
  • Role involves significant client interaction and responsibility for account growth
  • Position requires a strong understanding of AI and marketing technologies
  • The role is not purely support; it requires active participation in strategy execution and improvement

Summarised from Appier's posting. Read the full original.

Listed by Appier on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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