or apply directly on AppDirect's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days AppDirect's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of AppDirect's roles list one
- Ghost-job risk at AppDirect
- high 32 stale, 7 reposted of 68 open
- Hiring momentum
- 114 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from AppDirect's own greenhouse board since 2026-08-03. Full hiring picture for AppDirect.
About this role
As an Operations Specialist at AppDirect, you will support day-to-day operations for strategic programs within the Support Operations team. Your role involves collaborating with internal teams and outsourced partners to enhance operational efficiency, analyzing data to monitor productivity, and contributing to program launches and strategic planning. You will also provide expert support on cloud applications and implement improvements in support processes.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AppDirect as an employer.
What you need
- 3-5 years of experience in Service Delivery, Operations Management, Customer Service, or a related area
- In-depth knowledge of Excel
- Familiarity with call center software and CRM systems
- Acquainted with call center key performance indicators (KPIs) such as CSAT, NPS, FCR, AHT
- Experience with AI-powered support tools and LLM-based platforms
- Experience supporting or contributing to a support consolidation, tooling migration, or process-standardization initiative
Nice to have
- A bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field
Worth weighing
- No salary listed
- Fast-paced environment with shifting priorities
- Emphasis on collaboration and adaptability may require strong interpersonal skills
Summarised from AppDirect's posting. Read the full original.
Listed by AppDirect on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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