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Anthropic

Customer Success Manager, DACH

Anthropic · Munich, Germany

Posted about 2 months ago

or apply directly on Anthropic's site. We never take the application ourselves.

Is this posting real?

This role has been open
56 days
Anthropic's roles stay open a median of 62 days
Reposted
No
Salary listed
No
0% of Anthropic's roles list one
Ghost-job risk at Anthropic
high
449 stale, 19 reposted of 603 open
Hiring momentum
795 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Anthropic's own greenhouse board since 2026-08-03. Full hiring picture for Anthropic.

About this role

As a Customer Success Manager at Anthropic, you will serve as a strategic partner to complex customers in the DACH region, helping them maximize the value of Anthropic's AI products, including API, Claude for Enterprise, and Claude Code. Your role involves building strong relationships, understanding customer objectives, and providing guidance on best practices while driving usage and adoption of the products. You will also gather insights to inform product development and represent the customer’s voice within the company.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Anthropic as an employer.

What you need

  • 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar)
  • Experience driving success across both consumption-based and seat-based business models
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • Fluency in German and English

Nice to have

  • Experience explaining and demonstrating technical products to various audiences
  • Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
  • Strong project management skills and ability to manage multiple customer relationships
  • Passion for AI and interest in responsible development of advanced systems
  • Experience working in and building a growing region, while navigating across time zones with US-based headquarters

What you get

  • Annual Salary: €150.000 — €190.000 EUR
  • Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
  • Visa sponsorship available
  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave

Worth weighing

  • Role requires significant autonomy and the ability to thrive in ambiguous environments
  • No specific mention of ongoing training or development opportunities
  • The role involves working across time zones, which may affect work-life balance

Summarised from Anthropic's posting. Read the full original.

Listed by Anthropic on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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