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Anaplan

Strategic Support Analyst

Anaplan · Tokyo, Japan

Posted about 2 months ago

or apply directly on Anaplan's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Anaplan's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of Anaplan's roles list one
Ghost-job risk at Anaplan
high
114 stale, 12 reposted of 142 open
Hiring momentum
254 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Anaplan's own greenhouse board since 2026-08-03. Full hiring picture for Anaplan.

About this role

As a Strategic Support Analyst at Anaplan, you will provide exceptional support to customers by resolving complex issues related to the Anaplan platform. Your role involves taking ownership of support cases, conducting in-depth technical investigations, collaborating with customers in real-time, and maintaining knowledge management resources. Additionally, you will mentor junior support analysts and collaborate with cross-functional teams to ensure customer success.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Anaplan as an employer.

What you need

  • 2+ years of proven experience in a Technical Support or Product Support role, investigating and resolving complex issues for a B2B SaaS company.
  • Fluent in Japanese and English is critical
  • Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced, high-pressure environment.
  • Experience supporting high-value, enterprise-level customers where the software is business-critical.
  • A self-motivated, proactive individual with a passion for learning and helping customers achieve their desired outcomes.

Nice to have

  • Anaplan Model Builder Certification (Level 1, 2, or 3).
  • Systems such as Service Now, Salesforce, Grafana & Jira

Worth weighing

  • No salary listed
  • Fast-paced, high-pressure environment may not suit everyone
  • Role involves significant customer interaction and technical troubleshooting
  • Mentorship responsibilities may require additional time and commitment

Summarised from Anaplan's posting. Read the full original.

Listed by Anaplan on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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