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AlphaSense

Cloud Support Engineer

AlphaSense · Remote - United States

Posted 27 days ago

or apply directly on AlphaSense's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
AlphaSense's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of AlphaSense's roles list one
Ghost-job risk at AlphaSense
low
0 stale, 7 reposted of 230 open
Hiring momentum
328 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from AlphaSense's own greenhouse board since 2026-08-03. Full hiring picture for AlphaSense.

About this role

As a Cloud Support Engineer at AlphaSense, you will be responsible for resolving technical issues for customers in SaaS and private cloud environments. Your day-to-day tasks will include troubleshooting problems, collaborating with senior engineers, and documenting solutions while advocating for customer needs. This role serves as a stepping stone for career advancement within the support function or into Site Reliability Engineering (SRE).

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AlphaSense as an employer.

What you need

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
  • 2 - 4 years in technical support, IT operations, cloud operations or a related field
  • Working proficiency with CLI tools (e.g., kubectl, awscli)
  • Scripting skills in Python, JavaScript or similar
  • Working knowledge of GraphQL, REST APIs and MCP-related troubleshooting
  • Exposure to alerting and logging systems (e.g., Prometheus, Grafana, FireHydrant)

Nice to have

  • Experience in networking and troubleshooting complex network issues
  • Experience troubleshooting in at least one major cloud platform (preferably AWS)
  • Experience with containerized environments using Kubernetes or Docker
  • Extensive experience working with GraphQL and other web APIs
  • Hands-on experience with Infrastructure as Code tools, such as Crossplane

What you get

  • Base Compensation Range: $100,000 — $111,000 USD
  • Performance-based bonus
  • Equity
  • Generous benefits program

Worth weighing

  • No specific mention of remote work policies beyond location
  • Role may involve high-pressure situations due to customer-facing responsibilities
  • The position is described as a foundation role, which may imply limited advanced technical challenges initially

Summarised from AlphaSense's posting. Read the full original.

Listed by AlphaSense on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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