PitchMeAI Jobs
AlphaSense

Associate, Customer & Product Support

AlphaSense · Remote - United States

Posted about 2 months ago

or apply directly on AlphaSense's site. We never take the application ourselves.

Is this posting real?

This role has been open
54 days
AlphaSense's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of AlphaSense's roles list one
Ghost-job risk at AlphaSense
high
193 stale, 7 reposted of 230 open
Hiring momentum
328 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from AlphaSense's own greenhouse board since 2026-08-03. Full hiring picture for AlphaSense.

About this role

As an Associate in Customer & Product Support at AlphaSense, you'll be the first line of support for customers, helping them navigate the platform and resolve technical issues. This role involves collaborating with product management and engineering teams to enhance customer experience and contribute to product development based on user feedback. You'll also engage in training sessions and improve support documentation, making it a great opportunity for personal growth within the company.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AlphaSense as an employer.

What you need

  • 3 or more years of experience in a client/product support role
  • Customer-first mindset and problem-solving skills
  • Strong communication skills to explain complex issues simply
  • Ability to maintain a professional home working environment with dual-screen setup
  • Attention to detail and effective time management skills
  • Interest in AI, technology, and software applications

What you get

  • Base compensation range of $65,000 - $81,000 USD
  • Performance-based bonus
  • Equity
  • Generous benefits program

Worth weighing

  • Role involves learning technical knowledge on the job
  • Position requires a stable home working environment
  • No specific mention of career advancement timelines or paths

Summarised from AlphaSense's posting. Read the full original.

Listed by AlphaSense on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

More roles at AlphaSense

All 230 open roles at AlphaSense →