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AlertMedia

Customer Success Specialist, SMB

AlertMedia · Mexico City, Mexico

Posted 22 days ago

or apply directly on AlertMedia's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
AlertMedia's roles stay open a median of 25 days
Reposted
No
Salary listed
No
0% of AlertMedia's roles list one
Ghost-job risk at AlertMedia
low
1 stale, 3 reposted of 18 open
Hiring momentum
44 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from AlertMedia's own greenhouse board since 2026-08-03. Full hiring picture for AlertMedia.

About this role

As a Customer Success Specialist at AlertMedia, you will manage relationships with SMB customers, ensuring their satisfaction and success with the platform. Your daily tasks will include driving customer engagement, hosting webinars, managing customer inquiries, and collaborating with various teams to support account growth and retention. You will also track customer communications and assess account health, all while embodying the company's core values.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AlertMedia as an employer.

What you need

  • 2+ years’ experience in customer success management or account management
  • Bilingual English/Spanish
  • Strong organization and time management skills
  • Outstanding verbal and written communication skills
  • Ability to work with all members of the team
  • Independent, self-motivated, success-driven, and adaptable

Nice to have

  • Experience in a SaaS or Tech environment
  • Salesforce or Hubspot experience
  • Experience with customer implementation and software adoption
  • Strong listening skills with the ability to mirror and work with a variety of customer profiles
  • Willingness to test and implement innovative ideas

What you get

  • Competitive Base Salary
  • Annual Company Bonus
  • 100% Employer-Paid Medical, Dental, and Vision Coverage
  • Parental Leave Program
  • Christmas Bonus (Aguinaldo)
  • Generous Vacation and Holiday Policy

Worth weighing

  • No salary listed
  • Fast-paced environment may be challenging for some
  • Role is individual contributor, not managerial

Summarised from AlertMedia's posting. Read the full original.

Listed by AlertMedia on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at AlertMedia

All 18 open roles at AlertMedia →

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